Help in Decide activity with flowitems

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Ana Benavides asked Apr 16, '25 Ana Benavides commented Apr 17, '25

Help in Decide activity with flowitems

Hi! I need some help with a Decide activity

I want my Decide to send flowitems to the first available port depending on the case type. I have three case types:

Case 1 → should go to port 1 or 2, depending on which is available, or wait in the queue if both are busy.

Case 2 → should go to port 3, 4, or 5.

Case 3 → should go to port 6, 7, or 8.

How can I configure the logic so that the item is routed to the first available port in its group, and stays in the queue if none are available?

If anyone could help me by applying this change directly in the model, I’d really appreciate it

Intento 2.fsm

Thanks in advance!

Software Version:

FlexSim 25.1.0

flowitems simulations

intento-2.fsm (144.7 KiB)

5 |100000

Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Answer 1 · 2025-04-16T07:59:42Z

Felix Möhlmann answered Apr 16, '25 Ana Benavides commented Apr 17, '25

Choosing (and reserving) one out of multiple possible objects is what resources are for. Group the locations by their type and then refer to the respective group in the Location resource. If I understand correctly, the "mixto" desks actually just allow both types of 'patient' rather than being a separate type? If so, you can simply add those to multiple groups. The Location activities will still only allow each of them to be acquired once at a time.

The clerks are fixed to their desks I assume. So you could provide a reference to what clerk needs to be acquired on the location. In the attached model I added a pointer label to the chairs, that get acquired as the location, for this.

intento-2-1.fsm

intento-2-1.fsm (115.9 KiB)

· 3

5 |100000

Attachments: Up to 12 attachments (including images) can be used with a maximum of 23.8 MiB each and 47.7 MiB total.

Ana Benavides commented · Apr 16 at 08:32 PM

Thank you! I really appreciate your help. Just to clarify:

The issue is that each module has its own specific processing time, and we have three separate entry points: one for Becas (scholarships), one for Asistencia Financiera (financial aid), and one for Nuevos Aspirantes (new applicants). These should be treated as distinct case types because each module is specialized to handle certain cases.

The 'Mixto' module is more flexible — it can handle new applicants as well as scholarship and financial aid cases. However, the modules dedicated to Asistencia Financiera can only attend to financial aid or scholarship cases — they’re not designed to handle new applicants.

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Felix Möhlmann Ana Benavides commented · Apr 17 at 06:27 AM

Then you can add the third type back in and create a group that only contains the 'Mixto' desks. Since only those can handle new applicants, you could increase the request priority for that location group. Meaning if a mixto desk becomes available it will be acquired by a new applicant over a different case.

intento-2-2.fsm

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intento-2-2.fsm (120.2 KiB)

Ana Benavides Felix Möhlmann commented · Apr 17 at 08:01 PM

Thank you so much! That works perfectly for me, but it doesn’t fully solve my main issue. Each module has a different processing time because every staff member performs the same task at a different speed—some are faster, others are slower. In other words, I have 8 different processing times in my model, and each module or seat where a person is served should be associated with its own specific work time.

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